Shipping policy

I. Shipping Timelines & Compensation

1. Standard Processing Time

   • All orders will be shipped within 10-12 business days (calculated from payment confirmation).

   • Pre-order/customized items must clearly display lead times on product pages (e.g., "Ships in 15-20 business days").

2. Delay Handling

   • If delays occur, customers must be notified within 48 hours with one of the following remedies:

     • 5% discount coupon (valid for 30 days);

     • Partial refund (10%-20% of order value);

     • Free shipping upgrade (e.g., standard → expedited).

II. Shipping Fees

1. Free Shipping Policy

   • Orders over $50 qualify for free shipping (default coverage: USA, Canada, major EU countries).

   • Excludes remote areas (e.g., Alaska, Nordic islands) – shipping surcharges apply (disclosed at checkout).

2. Oversized Items

   • Heavy/bulky products (e.g., furniture, gym equipment) require separate shipping fees or C.O.D. option.

III.Penalties

1. Untimely Delay Notice: $5 account credit (if unresolved within 72 hours).
2. Incorrect Free Shipping: Refund of excess fees + $3 coupon.